Terms of use

Thank you for using and supporting Shopper Travel. These Terms of Use govern the use of www.shopper.travel (“the Shopper Travel website”).

The Shopper Travel website is owned and operated by The Union Shopper Inc. (“Union Shopper”) (ABN 64 025 355 024). The Shopper Travel service is available to current members of Union Shopper, Member Plus and Senior Shopper.

If you need any assistance, please contact the Shopper Travel team on 1300 369 336, or your relevant Member Services team:

  • Union Shopper Member Services on 1300 368 117; or
  • Member Plus Member Services on 1300 658 787; or
  • Senior Shopper Member Services on 1300 366 265.

Acknowledgment and Acceptance of Terms of Use

Please note that by accessing, using or browsing the Shopper Travel website, you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms of Use”). Union Shopper reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the Shopper Travel website, you acknowledge that you have read and understood these Terms of Use.

Disclaimer and Limitation of Liability

Whilst every effort has been made to ensure that the information supplied on the Shopper Travel website is accurate, it is subject to change on a regular basis and no warranty is given as to its accuracy. All material on the Shopper Travel website is provided in good faith. It is derived from sources believed to be accurate, and current as at the date of publication. Your use of the Shopper Travel website is at your sole risk.

Under no circumstances (including but not limited to any act or omission on the part of Union Shopper) will Union Shopper or any of its subsidiaries be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access the Shopper Travel website or any of its content or a third party website accessed via a direct link on the Shopper Travel website.

Information and facilities in use on the Shopper Travel website, and contained within member e-newsletters and promotional correspondence, are provided on the basis that users will be responsible for making their own assessments of the matters discussed, and are advised to verify all relevant representations, statements and information before acting on any information contained in or in connection with the Shopper Travel website.

Any samples of savings made by members are based on actual cases and are to be interpreted only as examples, as prices can change daily, specific to each case or individual purchase.

Union Shopper has established relationships with business partners, and visitors to the Shopper Travel website may be able to navigate directly from this website to sites operated by these partners. Once you have left the Shopper Travel website via such links, you should check the applicable Site Terms of Use and Privacy Policy of the third party site. Union Shopper is not responsible for the content or practices of websites operated by third parties that are linked to the Shopper Travel website.

You expressly acknowledge and agree that Union Shopper does not control other users of the Shopper Travel website, the providers of information or ideas to the Shopper Travel website, or the suppliers of goods and services purchased from third party sites that you navigated to from Shopper Travel website, and Union Shopper is therefore not liable for their opinions, their behaviour or their practices, including any information or advice provided by them, any transaction, or any defamatory statements made by them or any offensive conduct on their part.

To the fullest extent permitted by law, Union Shopper’s liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Union Shopper to the following:

  • in the case of services supplied or offered by Union Shopper, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
  • in the case of goods supplied or offered by Union Shopper, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

Intellectual Property and Restrictions on Use of Content

All information, text, material, graphics, software and advertisements (“the Content”) provided on the Shopper Travel website are copyright protected. You may use the Content for your own personal reference only. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Union Shopper or the relevant supplier.

You may not use any part of the Content on the Shopper Travel website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

Strictly on the condition that you keep all Content intact and in the same form as presented on the Network (including without limitation all copyright, trademark and other proprietary notices and all advertisements), you may: (a) use an industry-standard Web browser, download and view the Content for your personal, non-commercial use, or (b) if you are an Internet service and/or access provider, supply the Content to your subscriber. You must not use the Shopper Travel website in any manner or for any purpose which is unlawful or in any manner which violates any right of Union Shopper or any of its suppliers or which is prohibited by the Terms of Use.

Financial Benefits

Union Shopper may derive a financial benefit as a result of providing services to you and/or assisting you with respect to any service providers and contractors who provide services to you. By agreeing to these Terms of Use you agree and acknowledge that Union Shopper may derive a financial benefit and you will not object to any said benefit gained by Union Shopper as a result of providing and/or assisting with the services.


The Union Shopper logo and the logos of its subsidiaries are registered trademarks of Union Shopper or its related bodies corporate. These logos and other logos or trademarks, which may belong to third parties, may be displayed on the Shopper Travel website from time to time. Nothing displayed on the Shopper Travel website should be construed as granting any licence or right of use of any logo or trademark displayed on a website, without the express written permission of the relevant owner.


We reserve the right not to provide goods or services, to terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms of Use herein, we will not be held liable for loss or damage arising from the exercise of these rights.

Privacy Policy

Our Privacy Policy constitutes part of these Terms of Use.

At Union Shopper, we would like to assure you that we take your information and privacy very seriously. We want your experience with Union Shopper to be rewarding, enjoyable and as efficient as possible. To enable this to happen during the normal course of business, the personal information we receive from you needs to be current, complete and accurate. The following is a description of what we do and don’t do with your details.

Collection of Personal Information

The supplier of Shopper Travel, Flight Centre Limited, may need to collect personal information from you such as your name, address, member details, telephone contacts and email address in order to provide you with full access to the Shopper Travel service..

We require that the supplier of Shopper Travel must safeguard this information, and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.  We advise that you check the applicable Site Terms of Use and Privacy Policy of the supplier of Shopper Travel before providing this information.

Whenever you interact with the Shopper Travel website, our servers automatically record information about your usage, such as the time of the visit, its duration and the pages you visit. This is to help us understand what parts of the Shopper Travel website all users enjoy the most and to help us ensure that promotions on the website are most directly relevant to your interests. If you have not identified yourself on the Shopper Travel website, such as by logging in as a registered member, the information we collect about you remains anonymous. Refer ‘Use of Aggregrate Data‘.

Union Shopper does not share, disclose, sell, distribute, rent, licence or pass on to third parties personally identifiable information collected at our website or which you have provided to us unless we have your consent to do so or in accordance with the ‘Use of Collected Information by Third Parties‘ condition below.

Use of Collected Information by Third Parties

Union Shopper may disclose aggregate member database information to its service providers and contractors to help us to provide and market our goods and services to you. In addition, with the aim of providing exclusive benefits to eligible members, your personal information may be disclosed to third parties in two ways:

  • Under agreement between Union Shopper and the participating third party for the single purpose of providing you exclusive offers only where you have elected to receive such information/material.
  • Where your personal information is shared with a participating third party who is providing prizes for competitions, surveys or member offers. In such instances the shared information is for the sole purpose of prize procurement, and is strictly not to be used for any other purpose.


Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. They record information necessary for certain website functions, such as remembering your preferences or settings. The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of our website by providing us with aggregated information. This information can include how users interact on the Shopper Travel website, and can track which advertisements and promotions are effective, which helps to improve our content and therefore your shopping experience.

Collection of Credit/Debit Card Details and Processing

You may be able to link directly from the Shopper Travel website to sites operated by our business partners that may provide online payment purchasing. Once you have left the Shopper Travel website via such a link, you should check the applicable Site Terms of Use and Privacy Policy of the third party site to determine how they process and store your information.

Where we engage business partners to perform services for us, these business partners may be required to handle and store your personal information. Under these circumstances we require that those business partners must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Use of Information and Membership Verification

Shopper Travel will only collect personal information about you in the normal course of performing Shopper Travel business activities, such as when placing an enquiry. Such personal information may include:

  • Member’s full name
  • Residential address
  • Mailing address
  • Contact telephone number/s
  • Email address
  • Member group and membership number (if applicable)

This information helps us to keep the service exclusive to genuine members and their family and friends, and also means that members’ details are accurate, avoiding the delays that can occur if contact phone numbers or addresses are not current. Verification of a member’s eligibility to purchase through Shopper Travel and its business partners may be checked with the affiliated member group. Failure to comply may result in loss of service.

It is important to note that we send periodical communications to people who have “opted in” to receive email updates and other forms of communicative material about products, services and special offers, and we retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members’ rights to privacy and do not set out to “spam” our members in any way.

Use of Aggregate Data

Union Shopper may use personally identifiable information in aggregate form to improve our products and services, including the Shopper Travel website, and make them more responsive to the needs of all members. With the assistance of our web hosting service and/or statistical utilities, we do collect aggregated information on how visitors use the website.

The following core information on the usage of the Shopper Travel website may be obtained, and is not limited to:

  • The number of page views (or page impressions) that occur on our pages
  • The names or nature of pages viewed by visitors
  • The number of unique visitors to the Shopper Travel website
  • How long visitors (on average) spend on the Shopper Travel website
  • From where (if anywhere) a visitor has been referred
  • Common entry and exit points into our website.

This statistical compilation and analysis of information may also be used by Union Shopper or provided to others as a summary report for marketing, advertising or research purposes.

Union Shopper may also collect certain non-personal information to optimise our products and services, including the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider. We may use such non-personal information for internal purposes, including but not limited to improving the content of the Shopper Travel website.

Access to Personal Information

You have a right to access personal information we hold about you and if we deny access in some circumstances we will tell you why.

Personal information provided by you can be changed by you if information provided is incorrect or out of date.

Should any assistance be required please contact:

  • the Union Shopper Member Services team on 1300 368 117; or
  • the Member Plus Member Services team on 1300 658 787; or
  • the Senior Shopper Member Services team on 1300 366 265.

Lost Login and Password Details

All information is kept private. Many members often forget details such as their passwords. We do not distribute these either via telephone or email. The member is provided instructions to reset their password rather than the actual password being given out. Union Shopper will never send private or sensitive details by email.


Union Shopper is totally committed to all users’ and members’ privacy and protects your data and security carefully.

We use a variety of physical and electronic security measures, including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

All information submitted through the Shopper Travel website is secured using Secure Sockets Layer (SSL) software.

While Union Shopper undertakes all reasonable steps to protect your personal information, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Sending and receiving information over the Internet is at the user’s own risk, however Union Shopper will do everything reasonably possible to ensure your data’s security once we receive it.

It is Union Shopper’s policy to never request payment details in an email. Do not ever submit your credit card or other payment details in an electronic messaging format.

Supplier Services

If you enter into a transaction through Shopper Travel to purchase products or services or tickets/vouchers for those services supplied directly by a third party, Union Shopper is not responsible for the provision of those services or for any misunderstanding between you and the supplier.

In all arrangements involving the direct provision of services by third parties, Union Shopper accepts no liability of any kind in connection with or arising from such an arrangement.

Promotional/Advertising Material

It is Union Shopper’s policy to maintain a high standard of promotional material for the exclusive use of members. We will not communicate with you without first asking you whether you wish to receive promotional information. All members are encouraged to join our mailing list to receive direct mail and/or electronic mail, as it enables Union Shopper to effectively deliver important service information, notice of newly available products and services, website enhancements and to invite feedback. Our electronic communications are fully compliant with the Spam Act 2003 and we do not send unsolicited messages.

If you are currently receiving promotional information about The Union Shopper Inc. or its affiliates and do not wish to receive this information any longer, you may remove your name from our mailing list by following the instructions on how to unsubscribe provided within the material.

Online Links to Third Party Sites

Union Shopper establishes relationships with business partners that allow visitors to the Shopper Travel website to navigate directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo, however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.

Union Shopper is not responsible for the content or practices of websites operated by third parties that are linked to our sites. These links are meant for the user’s convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by Union Shopper of the content, policies or practices of those third party sites. Once you have left our sites via such a link, you should check the Terms of Use and Privacy Policy of the third party site.

We will not provide any of your personal information to advertisers or any other organisation without your express consent, except as detailed in “Use of collected information by third parties”.

Computer Viruses

All care is taken to ensure that the Shopper Travel website and its data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Monitoring our Service

Members who consent to receive from time to time promotional material about our products and services, may be approached by us to assist in monitoring our service and member satisfaction. Members who do not consent to participate in these activities will be removed from such lists.

What Else You Should Know About Privacy on the Internet

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place such as a library or Internet cafe. You, as an individual, are responsible for the security of and access to your own computer/device.

Whenever you voluntarily disclose personal information over the Internet, this information can be collected and used by others. In short, if you post personal information, such as in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

For Further Information

Union Shopper takes any issues concerning privacy seriously and will work to address these concerns should we become aware of ongoing problems or concerns with the Shopper Travel website and its Terms of Use.

If you would like more information about our Terms of Use or approach to privacy, or you have a problem or complaint, please contact:

  • the Union Shopper Member Services team on 1300 368 117; or
  • the Member Plus Member Services team on 1300 658 787; or
  • the Senior Shopper Member Services team on 1300 366 265.